Return/Cancellation Policy
Cellulite is a skin condition that doesn’t develop overnight and requires a commitment on your part to help reduce it from the inside – where it develops – with CelluScience. However, if you find a reason, it may be returned for a full refund (minus shipping and handling) within the first 30 days of the original purchase date.
Call us if you’re unsatisfied for any reason – we’re glad to offer guidance and advice to achieve your beautiful, smooth silhouette.
RETURN INSTRUCTIONS:
Refund eligibility starts on the purchase date. Please carefully follow the steps outlined below:
1. Contact SANTICA RESEARCH LABS within 30 days of original purchase date at 1-866-726-8422, Mon-Fri 9AM-5PM EST. You will be given a Returned Merchandise Authorization Number (RMA). (No refunds will be given without an RMA number and package will be refused). In case of a return, shipping and handling is not refundable and $19.99 shipping and handling fee will be deducted from refund amount even if original offer included free shipping and handling.
2. Write the RMA# on the outside of your shipping box. Shipments without RMAs will be refused.
3. Enclose a note with a copy of the original invoice/packing slip with the reason for the return and the RMA number. Carefully package the products in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s). Make sure the products are well protected and packaged similar to the way you received them. If your shipment contained 3 boxes of CelluScience, 2 must be unopened and in resalable condition. If your shipment contained 4 boxes please read below for additional instructions (Premium Membership Package).
4. We recommend using a traceable shipping method. Please send your return package via FedEx, UPS or Parcel Post Insured with a signature requirement. Insurance protects you in case the items are damaged or lost in transit. Santica Research Labs is not responsible for lost packages. Keep accurate records and tracking numbers of your shipment until you have received your credit or new merchandise.
5. Send returns to:
Santica Research Labs
Attn: Returns Dept.
1141 South Rogers Circle
Suite #5
Boca Raton, FL 33487
Upon receipt of your return, your refund will be processed within 15 business days. If the original order was purchased via credit card, your refund will be credited to that same account.
Refused deliveries and return-to-sender shipments will be charged a re-stocking fee that equals the first installment paid plus $19.99 shipping and handling. If payment was made in full, the fee will be the equivalent of a first installment plus $19.99 shipping and handling with the remainder being refunded.
Premium Membership Return/Late Cancellation: You have 90 days from original order date to contact customer service to re-schedule or cancel Premium Membership shipments.
We do not issue refunds or credits on damaged, opened or used merchandise from Premium Membership Packages. All items must be in resalable condition.
Premium Membership Packages are automatically sent about 90 days after we send your first shipment. If for whatever reason you would like to reschedule or cancel these shipments, you must contact customer service to make arrangements before the shipment is made. Late cancellations on premium packages must take place within 30 days of shipping date and require an RMA. RMAs will be issued by phone or email during regular customer service hours (9AM-5PM EST Mon-Fri) 1-866-726-8422 or sales@medesteausa.com. Only unopened, new merchandise will be accepted. If you decide to keep the free gift, it’s regular retail price will be charged. Late cancellations will be charged a re-stocking fee equivalent to first installment, plus $19.99 shipping and handling. For free gift pricing, contact customer service.
If you receive your order damaged, please call our Customer Service line within 72 hours of receipt: 1-866-726-8422, we will gladly assist you Monday - Friday from 9am-5pm EST.